Franchisor Ideas

5 VOTE

Drytrack - inability to complete visit due to asking for HVAC reading

cannot complete visit because is looking for the HVAC reading. HVAC is not available in the atmospherics.  Screenshots are available to show this

  • Jim Grant
  • Mar 10 2017
  • Under Consideration
Idea Type Other Issue
Urgency High
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  • Jim Grant commented
    March 10, 2017 02:16

    Screenshots of issue

  • Matt Shost commented
    March 10, 2017 06:54

    Jim, make sure you are selecting the HVAC readings on each visit and either entering a reading or hit the slide button and mark the HVAC as off.  The HVAC reading slot has to be open on each visit and  something entered.

  • Jim Grant commented
    March 10, 2017 09:48

    I realize that. The HVac entry does not exist for me to add a reading or to slide it to not be in use. See screen shot attached.
    [image1.PNG]

    Jim Grant (Mobile Device)
    ServiceMaster of Portland
    503-234-0707

  • Doug Mascari commented
    March 20, 2017 12:44

    It is not like 2.0 where you check the box.  You have to slide it and you will see the option.

  • Jim Grant commented
    April 7, 2017 16:33

    This item still persists.  I am not able to complete a drying visit.

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