When I logged onto the Enterprise platform (web), I was notified my password expired and had to be reset, which I did, and it's working just fine.
After resetting PW, I attempted to logon to Mobile 3.0 (IOS).
The PIN screen is displayed and I enter my PIN, I get this error message saying:
Alert Warning You must reset your password now or you will be forced to logout.
The only option on that Alert is OK.
When OK is selected, a Safari (browser) window opens for me to login to the Enterprise platform to change my PW - which I have already changed so I don't need to do this.
I finally managed to enter an incorrect PIN twice, so then I was taken to the Login screen so I could login with my new PW. I then had to RESET my PIN in the Settings.
How is this supposed to work when a PW gets changed due to expiration on the Enterprise Platform? I would think the PIN would override any need to change the PW on the login. If not, what value does the PIN feature provide to the Users?
Reported by: Nancy Shost
|Idea Type||Other Issue|