Franchisor Ideas


Issue Signing/Viewing Documents

We are not able to move the documents down to get full signatures on documents or to read the entire document.  This works correctly on 2.0

  • Doug Mascari
  • Mar 3 2017
  • Under Consideration
Idea Type Other Issue
Urgency High
  • Attach files
  • Admin
    Adam Grace commented
    March 3, 2017 16:16

    Doug, can you provide us a screenshot of the issue?

  • Doug Mascari commented
    March 3, 2017 16:26

    Here you go.

    What we observed is it works horizontal but does not work vertical. This works for both on 2.0

    Also jobs that we pin do not remain at the top when you go in/out of the app.

  • Kat Grady commented
    March 8, 2017 15:52

    Doug, per our discussion on the call this week, if this feature works in 2.0, but is not working in 3.0, the "Idea Type" needs to be set to "Other Issue", not Enhancement.  Can you please edit your original post to change the Idea Type?  Thanks!

  • Admin
    Matt Bell commented
    March 20, 2017 16:20

    Hey Doug, are you guys still experiencing this issue? We reconfigured a few things on the document screens to improve the signature boxes, and I'm wondering if that fixed this issue as well. I've tried several documents on a few different devices, and was able to scroll successfully. If it is still occurring, let me know what device it's happening on and what document(s) that aren't working for you.


  • Doug Mascari commented
    March 20, 2017 18:03

    This still does NOT work. IPAD. Job number 17-0138 look on in the work authorization folder.

    Douglas Mascari
    IICRC Certifications: MWR | MSR
    ACAC Certifications: CMR
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  • Doug Mascari commented
    March 20, 2017 18:05

    This still does NOT work. IPAD. Job number 17-0138 look on in the work authorization folder.

  • Doug Mascari commented
    April 14, 2017 18:12

    This continues to be a big issue.  The new app does not work with signing the documents.