Currently Page 2 of the Condensed guide indicates that we can see ALL jobs however, it really is all OPEN jobs. We need the ability to really see ALL jobs not just open jobs. The reason for this, as an example is:
1) Customer calls in to have up pick up a lock box – Technician can’t locate job to access address, however, we can put a Closed job on the schedule
2) Customer calls to have us look at a packout for re-construction for a water job that is already closed in our system.
3) Customer calls to have a re-inspection for any reason
All needs to really be ALL.
reported by Nancy Shost