Franchisor Ideas

3 VOTE

Incomplete viewing of a note sent as an email

The last part of the note that I sent as an email was cut off.  Other notes that were not sent out as an email show the entire note. 

  • Eric Hagen
  • Mar 6 2017
  • Under Consideration
Idea Type Other Issue
Urgency High
  • Attach files
  • Kat Grady commented
    March 7, 2017 00:21

    It appears there must be some character limitation in 3.0 that truncates the text in ALL notes, not just email  This will be a huge problem for techs, who rely on viewing the note history in the field when addressing questions with Adjusters and Customers.   They rely on the note history so there are no gaps in communication, nor re-work required.

    In 2.0, the entire email and/or note if visible, no truncation appears to be occurring.  

    The Idea Type on this needs to be "Other Issue", and the Urgency needs to be "High".  Eric, are you able to edit your issue to change these fields?